Our Mission

At SuccessNavigator, our mission is to help businesses build trusted & mutually beneficial relationships with their clients, internal teams and executive stakeholders. We do this by providing services that are tailored to the unique needs of each client. We are committed to delivering value on every project.

Our Approach

We take a collaborative approach to consulting. We work closely with our clients to understand their needs and develop solutions that are tailored to their unique challenges. Our approach is transparent, results-driven, and designed to drive success for our client based on your judgement of success.

Our Core Services

Our services enhance business operations and drive growth. By offering personalised coaching and tailored strategies, we help you achieve long-term success and maintain a competitive edge.

Unlock the full potential of your customer relationships with our Holistic Post-Sales Analysis. This all-encompassing approach helps you to understand and improve the post-sale customer experience. By gathering data from various touchpoints and using advanced analytics tools, this analysis provides actionable insights into customer satisfaction, product and service quality, and revenue opportunities through upselling and cross-selling. With expert customisation and continuous support, our solution helps you enhance customer loyalty, reduce churn rates, and make data-driven decisions to drive long-term success.
Embrace Holistic Post-Sales Analysis to transform your business and maximise lifetime customer value.
Maximise your revenue and customer loyalty with our Retention & Upsell Solutions, designed to transform your existing customer base into loyal, high-value advocates. By leveraging advanced analytics, personalised engagement, customer feedback integration, automated campaigns, and comprehensive reporting, our solution helps increase customer lifetime value, drive repeat business, and identify upsell opportunities. Tailored to meet your unique business needs, our expertise will ensure you can build strong customer relationships and boost sales.
Invest in our Retention & Upsell Solutions today to foster loyalty, drive growth, and achieve long-term success.
Elevate your business with our comprehensive Client Management Solutions, designed to streamline processes, enhance client satisfaction, and drive growth. By centralising client information, automating workflows, and providing data-driven insights, our solutions help you build and maintain strong client relationships, increase productivity, and improve retention rates. With customisable dashboards, integrated communication tools, and performance tracking, you can deliver personalised service and make informed decisions. Tailored to meet your unique needs and supported by our expert team, our Client Management Solutions ensure you can optimise client interactions and achieve long-term success.
Contact us today to transform your client management approach.
Transform your business with our Implementation & Adoption Solutions, designed to ensure smooth integration of new systems and maximise user engagement. Our expert-guided implementation minimises disruption, reduces downtime, and maximises ROI by enhancing productivity and reducing costs. With comprehensive planning, tailored training, continuous support, and performance monitoring, we help your team embrace new technology confidently and effectively. Leveraging cutting-edge tools and data-driven insights, we tailor our solutions to meet your unique business needs, providing ongoing support for long-term success.
Find out how we can help you streamline operations and drive success.
Empower your organisation with our Leadership & Executive Advisory Services, designed to enhance leadership capabilities and drive long-term success. We offer personalised coaching, interactive workshops, strategic planning, performance assessments, and ongoing support to help you develop a clear vision, build essential skills, and improve organisational performance. Our expert team tailors services to meet your unique needs, focusing on delivering measurable improvements and fostering a positive, inclusive culture.
Contact us today to unlock your leadership potential and achieve your business goals with expert guidance and support.

Why SuccessNavigator?

I believe every business, regardless of size, deserves a fair chance to succeed. By offering targeted advice to talented leaders like you, I aim to help amplify your strengths, uncover hidden opportunities, and take actionable steps towards long-term growth. This growth will benefit both you and your business while creating lasting value for your customers. My approach focuses on sustainable development through ethical sales processes, streamlined implementation, and a deep understanding of your customer base. Let’s work together to discover the next step to elevate your business.

Michael Hosking

CEO - SuccessNavigator

Michael is a caring, passionate customer leader whose work translates to internal teams as well as it does external clients. During his time at Certn he helped us navigate a company acquisition and integration managing both external clients and our internal operations team. As part of the core regional leadership team he did a fantastic job of keeping a global perspective while advocating for the needs of our Australian business.

Taylor Martin - VP Customer @ Certn
Michael was an incredible leader and mentor, I felt truly valued and recognised as an individual and team member from day 1. I couldn't be happier with his supportive management style, and can say confidently that anyone would be lucky to have him in their team.

Viviane Viana - Absorb Software
Michael is a genuine, trustworthy, enthusiastic leader of people, specialising in customer engagement, client retention and long-term relationship management. During our time the business introduced a new CRM system to focus on sales leads, Michael stepped up and owned the project, ensuring every team member was embracing the change and felt comfortable with the new system. He threw himself into learning every finite detail to be well equipped to then help others, from senior leadership down he was readily available to share his learnings. Michael's positivity, honesty and commitment to support and grow his team will be a win for any business he works for.

Ruth Smyth - MRI Software
Aside from being a seasoned customer success and experience leader, Michael's unique motivational leadership style is a perfect balance between operational efficiency and team engagement. Michael creates trust and alignment at all levels of Sales, Success and Support, all while delivering on an industry leading customer experience and scalable/sustainable processes for the business. If you want someone who will instantly level up all facets of your organization, Michael is your human.

Charlotte Girimonte - Director of Support at Certn
Michael is not just a leader; he is a catalyst for the success of others. He has an extraordinary talent for recognizing potential in people and nurturing it. Under his leadership, individuals flourish, teams excel, and customers reap the benefits. His contributions are invaluable, and his influence will undoubtedly continue to be felt long into the future. Any organization would be fortunate to have Michael at the helm of their customer success initiatives. He is a true asset, and I wholeheartedly recommend him for any endeavor he chooses to pursue.

Jessica Riad-Wallace CPHR - Absorb Software

Articles

Michael Hosking

Is Your Business Really Selling on Value, or Are You Competing on Price?

Michael Hosking

Shift from price competition to value-based growth. Discover how positioning your business on the value you deliver—not the cost—builds loyalty, fosters advocacy, and ensures sustainable growth in a market full of new opportunities.

Our Mission

Our Approach

Our Core Services

Holistic Post-Sales Analysis

Retention & Upsell

Client Management

Implementation & Adoption

Leadership & Executive Advisory

Why SuccessNavigator?

Michael was an incredible leader and mentor, I felt truly valued and recognised as an individual and team member from day 1. I couldn't be happier with his supportive management style, and can say confidently that anyone would be lucky to have him in their team.

Articles