Is Your Business Really Selling on Value, or Are You Competing on Price?
Shift from price competition to value-based growth. Discover how positioning your business on the value you deliver—not the cost—builds loyalty, fosters advocacy, and ensures sustainable growth in a market full of new opportunities.
Your AI Investment Isn’t Working—But Why?
Successful AI adoption goes beyond the latest tools—it requires getting your team on board. G2’s report shows that 80% of leaders now prioritise AI, but many employees remain hesitant, leading to underused tools. Building a culture that fosters open dialogue, training, and trust in AI can unlock its full potential for growth and innovation.
The Post-Sales Revolution: Why Customer Success is No Longer Optional
Proactive customer success is driving real results, helping businesses retain clients, boost loyalty, and grow sustainably. Companies that prioritize post-sales support are pulling ahead, making it essential to actively support clients’ goals for long-term success.
Unlock Career Opportunities Through Effective Vendor Collaboration
Building strong vendor partnerships boosts both business success and career growth. Collaborate with vendors to solve challenges, gain industry insights, and increase brand visibility, transforming relationships into mutual growth opportunities that benefit your career and business.
When Technology Isn’t the Issue: What’s Really Going Wrong
If your tech isn’t delivering, the issue may not be the tools but the data and processes behind them. In this article, I explore how refining workflows and strategic implementation can unlock better results without costly upgrades.
Creating Cross-Functionality Between CS & Sales
Catch the recorded LinkedIn Live session to learn how cross-functional collaboration can boost efficiency, reduce costs, and enhance customer experience. Hear from experts on building strong, collaborative teams. Don't miss this valuable insight!
The Impact of Not Focusing on Client Retention
As entrepreneurs and enterprises strive to expand their market reach and enhance profitability, overlooking the significance of retaining existing customers can be a costly mistake.
How companies integrate leading-edge technology into their processes
Michael contributed to the article published by “The Big Smoke” advising that effective technology integration starts with understanding business objectives and key questions to address.
Create Mutual Success
Align the goals of your business with the goals of your customers and see client growth, retention and referrals delivered.